FLS VISITOUR for Microsoft Dynamics CRM now available with exciting new capabilities within the 2015 edition
Heikendorf, Germany – December 4th 2014 – FLS GmbH, Fast Lean Smart, the recognized technology leader in development and implementation of field force management, route optimization and Microsoft Dynamics CRM add-on solutions, announces a new version of its industry leading scheduling solution FLS VISITOUR for Microsoft Dynamics CRM being available now for customers.
Last week, the market was excited to see Microsoft publish the new Dynamics CRM 2015, now available for both Online and On Premise. After evaluating the new capabilities within 2015 edition, Fast Lean Smart started to invest early in supporting and extending its solution to complement and take advantage of these when available.
As of today, the new FLS VISITOUR for Microsoft Dynamics CRM version 3 supports CRM 2015 and its feature enhancements made within the service module such as enhanced SLAs, hierarchy information and added CRM for tablet functionality. Fast Lean Smart customers are able to further enhance their SLA management with the features provided by PowerOpt scheduling engine – helping to optimize the daily scheduling based on multiple parameters and real-time status feedbacks from the field staff.
Guiding the user through the process of scheduling in the most efficient way of providing all data needed was one of the main focuses, taking into account the new branching capabilities of the business process flow feature. The scheduling approach feels natural and always accurate even in complex rule scenarios.
Version 3 also supports the new Microsoft Parature integration scenarios within Case Management and provides new capabilities inside offered mobile client applications. The newly introduced feature of self-service scheduling within mobile applications guarantees more flexibility in providing field services. The overall user experience of FLS VISITOUR for Microsoft Dynamics CRM reaches new heights.
The software of Fast Lean Smart is the only scheduling solution in the market based on extending and enhancing the out-of-box CRM scheduling engine and related entities. All the data needed is stored within the CRM database which enables complex PowerBI scenarios and soon the new PowerBI add-on module will launch, providing better analytics on historical job completion and forecast for the upcoming workload.
„We cooperated closely with other market leading solutions like AdxStudio Portal and ClickDimensions Marketing add-ons, evaluating how to extend solution capabilities to best effect and benefit of each other“, said Carsten Groth, Technology Product Manager. „The results are a new portal integration scenario and providing field service surveys within mobile applications“.
Reinforcing strong commitment to Microsoft Dynamics ISV partnership, with this release Fast Lean Smart helps its customers to increase field service quality while optimizing their TCO.
Die FLS GmbH ist Anbieter von Workforce Management Software für Termin- und Tourenplanung, dynamische Tourenoptimierung sowie mobile Lösungen. Das Unternehmen ist inhabergeführt und bietet weltweit seit über 20 Jahren führenden Unternehmen mit Prozess- und Branchenerfahrung sowie Know-How umfassende Dienstleistungen – von der Entwicklung über die Implementierung bis hin zu Schulungen und Support von Workforce Management Software. Namhafte Unternehmen wie IBM, Jungheinrich und Sky nutzen FLS VISITOUR und die mobile Lösung FLS MOBILE für die Termin- und Tourenplanung im Service und Außendienst. Ein Team von 50 Mitarbeitern, u.a. bestehend aus Mathematikern, Informatikern und Wirtschaftswissenschaftlern, entwickeln sämtliche Produkte im eigenen Haus. Hauptgeschäftsstelle der FLS GmbH ist in Heikendorf bei Kiel, weitere Standorte befinden sich in Deutschland, England sowie in den Niederlanden und Skandinavien.
Kontakt
FLS GmbH
Britta Blömke
Schlosskoppelweg 8
24226 D- Heikendorf
+49(0)431 – 23971-30
britta.bloemke@fastleansmart.com
http://www.fastleansmart.com
