Service Release 2 for ProCall 6 Enterprise is now available

Starnberg, 20/11/2018
estos officially releases Service Release 2 for ProCall 6 Enterprise. The Starnberg-based software manufacturer has extended its Unified Communications & CTI Software Suite with softphone functions: Call diversion, Busy-on-Busy, Do Not Disturb (DND), convenience features for headsets, DTMF dialing and toggling for mobile devices, are the most important innovations in the area of SIP-based telephony. „Our goal with Service Release 2 for ProCall 6 Enterprise was not only to make available familiar features already known from TAPI, such as presence-dependent call forwarding profiles for the softphone,“ explains Joachim Frenzel, Head of Product Marketing Management at estos. „We’ve also added features that make accessibility more transparent, especially through different communication channels.“
Extensive call forwarding functions for the softphone are now available to Windows client users. These were previously only possible in conjunction with a conventional desktop or DECT telephone, i.e. via TAPI. Busy-on-Busy and Do Not Disturb complement the existing presence management system for both conventional TAPI-based and SIP-based telephony. For example, thanks to Busy-on-Busy, during an active video chat, calls that arrive via other communication devices such as softphones or desk phones can be automatically rejected. The caller receives an engaged signal. The presence status „Do Not Disturb“ can now also be linked to the call protection functions of any communication devices connected to ProCall: This status is automatically adopted for all devices and any incoming communication is blocked. The DND behavior can be configured individually.
Accepting and terminating calls via a headset is now also possible for Jabra and Sennheiser devices. Previously, these convenience features could only be used with devices from Plantronics and Logitech. SDK components no longer need to be reinstalled.
Employees who use the softphone functionality of ProCall Enterprise via their smartphone with a native app for Android or iOS can now also use DTMF dialing. For example, the user can dial into a telephone conference using this function. Toggling between a conventional GSM call and a softphone call on a mobile phone is now possible on iOS devices. For users of Android-based smartphones, this feature will be available soon.
Availability and further information
Service Release 2 for ProCall 6 Enterprise is now available free of charge in the download area of the estos website. An already used ProCall 6 Enterprise license is a prerequisite. More information about ProCall 6 Enterprise is available at https://www.estos.com/products/procall

estos – enables easy communication
estos GmbH is an independent manufacturer of innovative building blocks for unified communications. Since 1997, estos has been developing professional standards software for small and medium-sized companies, thereby improving their business processes in communication-intensive areas. As a technology leader, estos has demonstrated its expertise in the area of Computer Telephony Integration (CTI), Unified Messaging Software (UMS), SIP, XMPP, LDAP and WebRTC-based applications that enable uncomplicated audio/video communication. estos has constantly invested in research and development helping to create innovation and ensuring their products are the forefront of genuine trend-setting technology. The core markets of the company are Germany, Austria, Switzerland, Benelux and Italy. estos GmbH is headquartered in Starnberg, close to Munich, and operates a Knowledge Center Messaging in Olching, a development office in Leonberg, an office in Berlin and branches in Udine, Italy and Doetinchem, in the Netherlands.

Contact
estos GmbH
Susanna Heine
Petersbrunner Str. 3a
82319 Starnberg
Phone: +49 8151 36856-122
E-Mail: susanna.heine@estos.de
Url: http://www.estos.com