First-hand job insight
Michael has worked for SKIDATA since 2003 and as Operations Manager for Austria is responsible for a large team. He first learned about SKIDATA through a job vacancy in quality assurance – at that time, he was still an IT & systems management student at the Salzburg University of Applied Sciences and was not familiar with the company. He caught the SKIDATA spirit right away. In an interview, he explained which tasks Service Management at SKIDATA completes and what employees looking for a career in this field should have.
The goal: flawless operation of SKIDATA solutions
Service Management ensures the problem-free operation of SKIDATA solutions. The team takes care of hardware and software during the entire life cycle of the product from its installation on. Thanks to technical advancements, many questions can be answered remotely on the phone or by remote servicing. „Some of our technicians are also local in order to provide the shortest travel time possible to our customers and thus the fastest support possible. This means a service technician“s workplace is not always the headquarters in Grödig near Salzburg,“ says Michael.
Employees in Service Management happily take on challenges & responsibility
Those who take a position in Service Management in Austria can take responsibility right from the start: each and every service technician is responsible for his or her clients; for example, a ski resort. Flexibility, independence and close relationships with clients are important factors for success here. „An especially high focus on customer service and reliability for the customers characterizes my employees, and we join forces within the team, too,“ adds Michael. Success in a team, great customer relationships and many chances to change something, thereby achieving visible results, are what Michael appreciates the most.
Do you love taking on challenges? Are you ready for responsibility? Would you like to have constant contact with our customers and have solid technical skills? If so, perfect! Start your career in service management at SKIDATA!
New job offers and vacancies, including jobs in service management, are regularly posted at http://www.skidata.com/karriere/offene-stellen.html . There are also job opportunities in hardware development and software development as well as in IT.
SKIDATA is an international leader in the field of access solutions and their management. Almost 10,000 SKIDATA installations worldwide in ski resorts, shopping centers, major airports, municipalities, sports stadiums, trade shows, and amusement parks provide secure and reliable access and entry control for people and vehicles. SKIDATA places great value in providing solutions that are intuitive, easy to use, and secure. The integrated concepts of SKIDATA solutions help clients optimize performance and maximize profits. SKIDATA Group (www.skidata.com) belongs to the publicly traded Swiss Kudelski Group (www.nagra.com), a leading provider of digital security solutions.
Kontakt
SKIDATA AG
Mag. Belkis Etz
Untersbergstraße 40
5083 Grödig/Salzburg
+43 6246 888-0
jobs@skidata.com
http://www.skidata.com/karriere
