Tag Archives: employees

Advertising Marketing Consulting Market Research

The importance of a good telephone service

„How may I help you“ instead of „Please call again later“.

Marketing is a very important part of any company, that wants be successful.

Rieta Vanessa de Soet says, it starts with the telephone. A pleasant voice, clear pronounciation and an appropriate sound volume is the first step to leave a good impression. If the company offers a call-back, it has to happen as soon as possible. When the telephone rings, answer it quickly but not too fast. Rieta de Soet says, pick up the phone after ringing two times otherwise you may seem to be very stressed.

It often happens that a friendly person picks up the phone, but just to forward the calling person to a waiting loop with bad music.

Rieta Vanessa de Soet is convinced, that every single person has his or her specific voice. But there are people, that you can not presentate on the phone. It is absolutely necessary, that the person speaks in a confidient tone, understandable for everyone.

Every company needs motivated staff. Employees who are not afraid of communicating with others. Unmotivated staff often just asks the clients to „Call again later“, making the impression of not caring about the customers needs. In this case the client will not get more help the next time he calls.

Rieta de Soet says, if the phone call is qualified, quickly and friendly answered, the client automatically gets the feeling of security – security that the company cares about the clients problems. Once you have reached this step, you need to take it to the next level. The client deserves a good and accurate answer.

The telephone service is a part of marketing and marketing an important part of the business policy of a company. Therefore the telephone service may not be underestimated. It all starts here.


De Soet Consulting ist eine Beratungsgesellschaft mit einem Team von Betriebswirten, Steuerberatern, Marketing- und Unternehmensberatern, die über eine 20-jährige Beratungserfahrung verfügen. De Soet Consulting betreut weltweit in Amerika, Asien und Europa Kunden, die ihren bisherigen Standort verlagern oder eine neue Firma gründen wollen. De Soet Consulting bietet Komplettlösungen für Unternehmen an, die ihren Standort verlegen oder einen neuen Standort gründen wollen.

De Soet Consulting
Rieta Vanessa de Soet
Gubelstrasse 12
6300 Zug
0041 41 560 36 00

Environment Energy

DEGERenergie increases worldwide commitment – New employees in Germany, Portugal and Australia

DEGERenergie increases worldwide commitment - New employees in Germany, Portugal and Australia

World market leader in solar tracking systems with more than 47,000 installed systems: DEGERenergie.

The world market leader from Horb, Germany, is looking for new employees in distribution and services.

Horb am Neckar, Germany, February 2011. DEGERenergie is expanding its service and distribution structures. In its headquarters in Horb, the company has hired new technical support staff and a new technician has recently started to cater to local customers on site in Portugal. After setting up a new production facility in Australia, DEGERenergie has entrusted a new employee with the creation of local distribution network. The company is planning to hire additional team members for the distribution and service department soon.

Business at DEGERenergie is developing excellently and the company is growing steadily. In the course of this growth, the world market leader is expanding its distribution structures and above all its worldwide service network. Daniel Schrade, Customer Service Manager: „With our technical service, we want to get even closer to the customer. Especially on markets where we are particularly active and win more and more customers, we are hiring service staff and expanding our partner network.“

These are most notably the markets in Greece, Spain, Portugal, Canada, USA, Australia and Germany. „Our objective is to provide customers with a qualified answer to their questions within 24 hours and, in urgent cases, have a qualified technician provide assistance on site as quickly as possible.“

New in the German service team:
Hendrik Walter and Steffen Bahlinger

Among the new employees supporting customers in Germany and other European countries are Hendrik Walter and Steffen Bahlinger, who both recently became part of the service team headed by Daniel Schrade. Hendrik Walter previously worked for a longstanding customer and partner of DEGERenergie. Before he started at DEGERenergie, he worked as a service technician in Canada. „We sell high-class products, and we improve them all the time. Naturally, any information we get in direct contact with local customers is extremely helpful.“

His colleague Steffen Bahlinger also has a wealth of experience in customer support and the required technical know-how. He emphasizes the pleasant working conditions at DEGERenergie and the brilliance of the MLD principle. „Like all truly great ideas, the idea of the principle is simple. Here, a team with a very constructive work approach continuously optimizes this idea, which never fails to amaze me.“

Part of the responsibility of Hendrik Walter and Steffen Bahlinger is to answer technical questions DEGERenergie“s customers ask on the phone or via e-mail. Furthermore, they provide their know-how in the installation of new systems, support new customers and perform the final inspection of solar parks before commissioning. „During such an inspection, we first and foremost check if our requirements for the correct installation of systems have been met,“ says Hendrik Walter.

Service in Portugal – distribution in Australia

As of now, DEGERenergie also offers qualified on-site technical support in Portugal. Responsible for service coordination is Nuno Miguel Maia Costa, a highly qualified electrical and electronic engineer and since mid-2008 technical consultant and service engineer in the field of renewable energy.

A few days ago, Florian Falk Naumann joined the international distribution team at DEGERenergie. To be able to cater to the increasing demand from Australian customers, the company has put a production facility in Wodonga in the Australian state of Victoria into operation in early November. The main task of Florian Falk Naumann is setting up an efficient distribution network for DEGERenergie in Australia and thus strengthen the company“s local market position.

Florian Falk Naumann brings a broad range of competencies and practical experience to draw upon in his new role. Before his debut at DEGERenergie, he was, among other positions, lecturer and tutor at different educational institutions in Australia and worked as a technical sales consultant for technical products and as a business analyst in import/export in Germany. He has a Diploma and Bachelor“s Degree in International Business and holds a Master“s in Technology and Innovation Management from the University of Queensland.

His goals: „I want to combine Australia“s inexhaustible solar energy resources with German technology. It is my vision to use this opportunity to contribute to a future worth living on this planet.“ According to him, Australia is on its way to becoming a vital market for green energy. „My objective is to bring DEGERenergie to the top of the market and solidly establish the company in Australia for a long time to come.“

Michael Heck, Vice President Sales & Marketing at DEGERenergie: „The energy turnaround in numerous markets all over the world is starting to have tangible effects on our market. The demand is rising considerably. By expanding our distribution and service network, we meet the related requirements.“

DEGERenergie is the global market leader for solar tracking systems. Worldwide, more than 47,000 DEGERenergie systems are installed in 46 countries. The company is represented in Spain, Greece and North America with its own subsidiaries and cooperates with local distribution and service partners in many countries worldwide. The patented DEGERenergie Maximum Light Detection (MLD) technology makes it possible to improve the energy yield of solar power plants by an average of 45 percent compared to fixed systems.

For more information: www.DEGERenergie.com.

Note for editorial staff:

You can download this press release and printable image material here (http://www.degerenergie.de/english/news/press-releases.html) at the end of the text. Of course, you can also obtain printable image material from: Herbert Grab, Phone: +49 07127-5707-10, E-mail: herbert.grab@digitmedia-online.de.

About DEGERenergie (www.DEGERenergie.com):

DEGERenergie is the leading manufacturer with the world“s largest product range of single and dual-axis solar tracking systems. The company“s market position is based on the unique patented Maximum Light Detection (MLD) technology developed by Artur Deger, which makes it possible to maximize the yield of solar power plants with an „intelligent“ control. With the DEGERconecter, the solar modules are always aligned according to the brightest position in the sky with the highest energy yield. This way, the overall energy yield of solar power plants with MLD tracking is on average 45 percent higher than that of fixed systems and this difference is even more pronounced for peaks. With more than 47,000 systems installed in 46 countries, DEGERenergie is the global technological market leader. The company offers its customers all product related solutions – from the development and planning, production and sales to maintenance and service.

In its headquarters in Horb (Germany), its subsidiaries and supplier companies, DEGERenergie is currently employing a staff of nearly 400. The company was founded in 1999 and in 2001 won the Inventor Award of the German state of Baden-Württemberg for the MLD control module DEGERconecter. In 2005, DEGERenergie opened its first subsidiary in Spain, followed by subsidiaries in the USA and Greece in 2009. Since summer 2011, production is also up and running in Australia. The company“s production sites are located in Germany, Australia, Canada and the USA. CEO is Artur Deger.

You can“t always rely on the weather. But you can rely on an intelligent control system from DEGERenergie.

DEGERenergie GmbH
Carmen Spohn
Industriestraße 70
72160 Horb
+49 (0) 7451-539 14-0


digit media
Herbert Grab
Schulberg 5
72124 Pliezhausen
+49 (0)7127-570710